A final year student of a private Engineering college suddenly turns out be a resource for the world, that’s a fact. Due to this very fact I and my fellow classmates had to attend rigorous (the college management calls it) and boring (I consider it) grooming sessions since last few months. Among these was the session to develop our Soft Skills. The things being taught were not known to many of us like the way to communicate, fluency in language, way to sit and talk, right gestures etc. Still, two or three of these classes were enough for me to underestimate and state these as a waste of time as I felt I already had sufficient Soft skills and the major threat for me being the aptitude test in the campus recruitment drive.
I came home this vacation and as all of us do, I did bags full of shopping for Durga Puja. While shopping I experienced something very strange. I found an attendant of a very reputed shoe shop being harsh and slamming the desk while attending the customers. The attitude with which people accepted this wrong attitude was itself so wrong. This wasn’t the first time but I have witnessed such a behavior in the railway ticket counter, bank, post office, medical shops, grocery shop and sometimes even with the so called most polite customer care executives (the calls are been recorded these days and that’s a relief). A behavior of this kind reflects the lack of Soft skills and manners. Customers in India don’t expect anything more than what they buy but tend to forget that they pay for the hospitality and services as well while shopping, be it with the big private brands or the Government sector. There I learnt how much we are in need of these Soft skills and what we are actually scarce of.
In my opinion Soft skills classes must be a part of a students’ education in our country. For a country where manners and respect for one another form the root of the culture it is must to know that it isn’t too much to expect respect and a good behavior from the attendant at the shop we are shopping in and when we pay, we privilege the sellers. We may excel in all fields but without these Soft skills we can never grow entirely.